EasyCall's Contact Center provides a single calling number for its clients using an Automatic Call Distribution system to handle incoming calls. It also makes use of a computerized application that enables the Contact Center to receive and at the same time forward information to its clients. Foreign Contact Center Local Contact Center -

OUTBOUND

• Telemarketing
• Campaign Management
• Telephone Surveys
• Customer Retention / Loyalty Programs
• Billing Reminders
• Email Support

INBOUND

• Customer Relations Management
• Campaign Management
• Technical Support / Help Desk
• Call Overflow / After Office Hour’s Support
• Order-Taking
• Inquiries
• Reservations / Booking
• Telephone Polls
• Message Transcription
• Telemarketing

OTHER SERVICES

Internet Access - High speed, high reliability internet connections via dial-up or leased lines with bandwidth availability of up to T3 (45mb).

Internet Data Center Services - computer equipment co-location, hosting services in our state-of-the-art high availability data center facility.

Other BPO Services

• Documentation and Transcription Services
• Website Development
• Systems Development and Maintenance
• Server Co-location and Managed Services
  
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